Should you wish to exchange your product, we may authorise this at our discretion. This needs to be requested either in person in-store or by email. You will need to cover any costs involved in the delivery of the new product and return of the old product, and this exchange would need to be completed within 7 days of the original purchase. This will not be available on sale items or short-dated items. Please remember it is at our discretion when considering any exchange option for you.
If you do need to return a product to us, the following criteria will need to be met:
Your returned products must be:
In their Original, unopened condition (Both Products and Packaging)
Returned to us at your cost
A credit will then be applied to your account with us to be used towards the purchase of an alternative item. We will reject any return that does not meet any of the four criteria above. Please ensure that products are picked carefully as we do not accept return on opened, used, ot partially consumed products. You may choose a refund or exchange if an item has a major problem, this is when the item(s) are deemed to be "faulty or Incorrect".
Faulty or Incorrect Orders
Please inspect your delivery immediately upon receipt and notify us within 7 working days of delivery if the Goods are damaged or do not comply with any of the contract.
this can be done in writing to:
Genesis Nutrition Pty Ltd
Corner Turpin and Brisbane Roads
Labrador 4215 QOLD
Or by email to:
If your fail to do so you shall be deemed to have accepted the Goods, Where are claim of defect or damage is made, the Goods shall be returned by you to us at Return Address above. You will be entitled to a full refund (include delivery costs) plus any return postal charges if the Goods are fact defective. We ask that you pack the item security using the original packaging to return the goods and send it with the delivery note. Goods to be returned must clearly show the order number obtained from the Seller on the package. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
We regret that we cannot accept cancellations of contracts for items that have boon opened. Otherwise, we can accept returns of complete products, which are unused and in an "as new" condition.
As soon as we receive the returned goods, we will refund the purchase price for that item or arrange a replacement item - these options are at your discretion.