Returns Policy

Returns Policy

We hope that you enjoy your products. However, if you are not fully satisfied with your purchase, you may be able to return the item within 30 days of initial purchase date for a full refund of the product, minus any shipping and handling costs.

Your returned products must be:

  1. In their original, unopened condition (both products and packaging)
  2. Not of perishable nature (protein bars for example)
  3. Securely wrapped
  4. Included with our invoice slip
  5. Returned to us at your own cost

A credit will be applied to your account after the return is approved and is to be used towards the purchase of an alternative item. We will reject any return that does not meet any of the five criteria above. Please ensure that products are picked carefully as we do not accept returns on opened, used, or partially consumed items. You may choose a refund or exchange if an item has a major problem. This is when the item(s) are deemed to be “Faulty or Incorrect”.

Please note that if you would like another product to be sent out in exchange, then you will need to pay for the shipping cost of this item. Returns are not available on sale items or short dated items. Please remember it is at our discretion when considering any exchange option for you. 

To begin the return process, please email our Support at: weborders@genesis.com.au

 

Faulty or Incorrect Goods:

Please inspect your delivery immediately upon receipt and notify us within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If you fail to do so you shall be deemed to have accepted the Goods. 

This can be done in writing to:

Fitness Distributors
502 Howitt St
Ballarat
VIC 3350

Or by email to: weborders@genesis.com.au

Where a claim of defect or damage is made, the goods need to be returned by you to us at the return address above. You will be entitled to a full refund (including delivery costs) plus any return postal charges if the goods are in fact defective or incorrect item(s) were shipped to you. We ask that you pack the item securely using the original packaging to return the goods and send it with the delivery note. Goods to be returned must clearly show the order number obtained from the seller on the package. Where returned goods are found to be damaged due to the buyer’s fault the buyer will be liable for the cost of remedying such damage.

We regret that we cannot accept cancellations of contracts for items that have been opened. Otherwise, we can accept returns of complete products, which are unused and in an “as new” condition.

A credit will be applied to your account after the return is approved and can be used towards the purchase of an alternative item. Alternatively a refund can be processed to the payment method used when initially placing your order.