Ordering & Delivery:
We aim to ship all orders placed before 2 PM QLD eastern standard time on the same business day.
Orders placed after 2 PM, during sales events, or on weekends will be dispatched on the next business day.
We utilise multiple shipping companies to ensure you get your items as quickly as possible. Once your order has been dispatched from our warehouse you will receive a confirmation email with tracking details relating to your parcel. It is the customer’s responsibility to make sure the name and address specified on your order is correct. We will endeavor to assist as much as possible with the tracking and speed at which the product is delivered to you, but please understand that beyond dispatch, delivery is the responsibility of the courier or shipping agent delivering the item(s) to you.
You can track your items here: https://www.tollgroup.com/toll-tracking
Expected delivery times will vary depending on your location and address but typically takes 1-2 business days for all major cities and surrounding suburbs or 3-7 business days if you live in a Country, Regional, Western Australia, Tasmania, South Australia or isolated locations.
If your parcel has not arrived on time, it's usually awaiting PICKUP from your local post office. Please contact us for more information and we'd be happy to help. The above delivery times are a guide only and we have no control as to the speed of your delivery once your package has left our warehouse. If you have not received your products within 10 business days, please contact us and we can investigate it for you.
All orders placed on our website are subject to standard shipping costs, however we are pleased to offer FREE SHIPPING on orders with a total check-out value of $150 or greater.
At this time Genesis Nutrition Pty Ltd does not deliver to addresses outside Australia.